Tengointernet is an industry leader in outdoor Wi-Fi service management, with over 21 years of experience spanning the full service lifecycle, from design and installation to ongoing management and support.
I was brought in to help strategize three UX/UI concepts that mapped the entire user journey within the Tengointernet app. Once a direction was selected, I was responsible for delivering a fully interactive high-fidelity prototype that aligned with the brand. This proof of concept was designed to validate the technical aspects of the experience and address the unique challenges associated with the service and its user interface.
Tengointernet App Landing Screen - 3 Final Concepts
User Stories
Developing the strategy, UI, and UX for two companion web apps and websites was an ambitious undertaking from the start. We dedicated nearly two months to planning and white-boarding to ensure every detail was thoughtfully considered before moving into execution. The process involved weeks of exploring, organizing, and documenting hundreds of ideas, a challenging but essential effort to align on a clear direction. Below are a few key milestones we reached before even beginning the wire-framing phase.
Interactive Prototype Links
Notification Strategy
Notification strategy was a critical component of this project. Keeping both users and property managers informed of any potential issues was a top priority. Each notification was designed to be actionable, guiding the user directly to the relevant section of the app to either resolve the issue or confirm that it had been addressed.
